Senior Applications Engineer

Senior Applications Engineer

This is a In-Office position

City and State
Bedford, Massachusetts

Posted By
Direct

To be a leader in a growing industry, you have to build the best team. We are looking for a Senior Applications Engineer to join Soft Robotics as we develop intelligent, Soft Gripping solutions with an emphasis on automating the food industry. The Senior Applications Engineer position is a key customer support function within the commercial organization of Soft Robotics. This person is expected to work very closely with customers to best understand their technical needs during the pre-sale process and effectively translate customer needs to a solution. This may involve choosing an appropriate existing solution, prototyping a solution, or working in partnership with engineering team to develop a new solution. Post sales, the role quickly transitions to ensuring the solution is implemented successfully, assisting with onsite installation, and providing product training. Key areas of responsibilities include pre-sale support, project engineering, post-sales and service support, product training, tradeshow and marketing support. This role will require approximately 25% travel including international travel. Essential Functions/Responsibilities Pre-sales support: Interface with the customer to gather application requirements. Create Proof-of-Concept demonstrations of Soft Robotics’ picking solutions. This includes building and prototyping End of Arm Tools, using our internal pipeline to generate Machine Learning models, developing 3D vision recipes, and programming high performance robot demonstrations. Collaborate with other engineering teams to debug and improve complex systems. Own technical relationship with customer. Project engineering: Simultaneously manage multiple customer projects to ensure that all relevant technical information is documented and that project timelines are met. Provide applications engineering support (robot setup and testing) for development engineering. Post-sales and service support Support on-site installs and maintenance including troubleshooting integration issues that may arise. Provide phone (tech) support and troubleshooting for customers. Work closely with product management to ensure customer feedback is being captured. Provide Training Provide onsite training for customers. Provide training at Soft Robotics for new employees and customers. Tradeshows and Marketing support: Work on a cross-functional team to develop and test tradeshow systems. Represent Soft Robotics as technical expert in booths. Provide applications engineering support (incl. creating use case videos) to marketing team. Requirements BS in Mechanical or Electrical Engineering. Specialization in robotics preferred. Minimum 3 years experience working in Applications Engineering or Controls Engineering role. Experience in robotics automation. Experience with industrial I/O. Ability to program and work with robots typically used in industrial or general automation (e.g., one or more of ABB, Fanuc, Kuka, Yaskawa). Experience using 3D design modeling tools such as SolidWorks. Strong written and verbal communication skills and experience using MS Office products. Positive can-do attitude with a passionate customer focused problem-solving approach. Ability to travel both domestically and internationally. Preferred Experience with rapid prototyping equipment such as 3D printers and laser cutters. Experience with 3D Vision Systems Experience designing and troubleshooting pneumatic systems. Experience with robot simulation software such as Roboguide. Industrial EtherNet protocol experience including EtherNet/IP. Embedded Software experience (C, Python). Experience working with Salesforce or similar CRM. Experience with video editing software such as Adobe Premier Pro. Start-up experience.

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